Shipping Policy

Thank you for choosing [Wrist OOTD]. We strive to provide reliable and efficient shipping services to ensure your order reaches you in a timely manner. Please review the following details to understand our shipping process, timelines, and terms.

Shipping Destinations

We offer shipping to most countries and regions worldwide. For specific delivery coverage, please enter your shipping address during checkout to confirm service availability. Please note that we reserve the right to restrict shipping to certain locations due to regulatory constraints or logistical limitations.

Order Processing Time

Orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation. Processing time may be extended during peak seasons (e.g., holidays, sales events) or for customized/personalized items, which may take 3-7 business days to prepare. You will receive an order confirmation email once your order is processed and dispatched.

Shipping Times & Methods

Shipping times vary based on your destination and selected shipping method. Estimated delivery timelines are as follows (excluding processing time):

 Domestic Shipping (e.g., [Your Home Country]):

•  Standard Shipping: 3-5 business days
•  Express Shipping: 1-2 business days

 International Shipping:

•  Standard Shipping: 7-14 business days
•  Express Shipping: 3-5 business days

Please note that these are estimated delivery times only and do not account for potential delays caused by customs clearance procedures, postal service disruptions, or unforeseen circumstances (e.g., natural disasters, public health emergencies).

Shipping Fees

Shipping fees are calculated based on the weight, dimensions, destination, and shipping method of your order. You can view the exact shipping cost during checkout, prior to completing your purchase.

• We offer free standard shipping for domestic orders exceeding [Minimum Order Amount] and international orders exceeding [Minimum International Order Amount].
• Express shipping fees are non-refundable, even if the order is returned or cancelled.

Order Tracking

Once your order is dispatched, we will send a shipping confirmation email containing a unique tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website and navigating to the "Order History" section.

Please allow 24-48 hours for tracking information to update after receiving the shipping confirmation. If you do not receive tracking details within 5 business days of order processing, please contact our customer service team.

Customs & Import Duties

For international orders, please be aware that your package may be subject to customs clearance procedures, import duties, taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the product price or shipping fees.

We are not responsible for any delays caused by customs inspections. If you have questions about applicable duties or taxes, we recommend contacting your local customs office prior to placing your order.

Shipping Delays

While we aim to meet all estimated delivery times, occasional delays may occur due to factors beyond our control. If your package has not arrived within the estimated delivery window:

•  For domestic orders: Contact us after 7 business days from the dispatch date.
•  For international orders: Contact us after 15 business days from the dispatch date.

Our customer service team will investigate the status of your shipment and assist with resolving any issues. We reserve the right to offer a refund or reshipment at our discretion if the package is confirmed lost or significantly delayed.

Address Changes

We can only accommodate address changes if your order has not yet been dispatched. Once your order is in transit, we are unable to modify the shipping address. To request an address change, please contact us immediately at [Your Customer Service Email] with your order number and updated address. We cannot guarantee address changes will be processed after order submission.

Undelivered Packages

If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable, refused delivery), we will notify you via email. You may choose to have the package reshipped (additional shipping fees apply) or request a refund (excluding original shipping fees). If we do not receive a response within 30 days, the package will be deemed abandoned, and no refund will be issued.

Contact Us

If you have any questions or concerns about our shipping policy or the status of your order, please contact our customer service team at wristootd@gmail.com. We aim to respond to all inquiries within 24-48 business hours.