Return, Refund & Exchange Policy

Return, Refund & Exchange Policy

Last updated: July 19, 2026

Thank you for choosing wristootd.

If you are not completely satisfied with your purchase of our watch bands, please contact us at:

Email: wristootd@gmail.com

We are happy to assist you and help resolve any issues.

Please read the following policy carefully regarding returns, refunds, and exchanges.

 

 

Order Changes or Cancellations

After placing an order, you have 1 hour to contact our customer support team for any changes, including:

· Updating your shipping address;

· Modifying order details;

· Canceling your order.

After this 1-hour period, your order may have entered processing or fulfillment, and we cannot guarantee that changes or cancellations can be made.

If you need to make a change, please contact us as soon as possible:

Email: wristootd@gmail.com

 

 

Damaged, Defective, or Incorrect Orders

We carefully inspect our products and do our best to ensure every order meets our quality standards.

If you receive:

· A damaged product;

· A defective product;

· An incorrect item;

please contact us within 7 days of receiving your order.

Please include:

· Your order number;

· A description of the issue;

· Clear photos showing the problem.

Once we verify the issue, we will provide an appropriate solution, which may include:

· Sending a replacement item;

· Providing another suitable resolution.

For confirmed defective or damaged products, customers will not be responsible for return shipping costs.

The following situations are not considered product defects:

· Normal wear and tear;

· Damage caused by improper use;

· Product modifications;

· Accidental damage;

· Lost or stolen items.

 

 

Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us:

Email: wristootd@gmail.com

We will assist you in checking the shipping status and helping resolve the issue.

Please note that wristootd is not responsible for packages that cannot be delivered due to:

· Incorrect shipping addresses;

· Missing or incomplete address information;

· Incorrect contact information;

· The recipient being unavailable to receive the package.

Additional shipping fees may apply if a package needs to be reshipped.

If tracking information shows that your order has been delivered but you have not received it, please contact the shipping carrier first for assistance.

 

 

Customs, Duties & Taxes

International orders may be subject to:

· Customs duties;

· Import taxes;

· Local taxes or fees.

These charges are the responsibility of the customer.

wristootd does not control customs policies and is not responsible for:

· Customs fees;

· Customs clearance delays;

· Delays caused by unpaid import charges.

If a customer refuses to pay required customs fees and the package is returned, the order may not be eligible for a refund.

 

 

Return Policy

We accept returns within 30 days after delivery.

To be eligible for a return, your item must be:

· Unused;

· In the same condition as received;

· In the original packaging;

· Suitable for resale.

Before returning any item, please contact our customer support team:

Email: wristootd@gmail.com

Returns sent without prior authorization may not be accepted or may experience processing delays.

 

 

Return Shipping Costs

Customers are responsible for return shipping costs for returns due to:

· Change of mind;

· No longer wanting the product;

· Personal preference.

If the item received is:

· Damaged;

· Defective;

· Incorrectly shipped;

we will cover the return shipping costs after verification.

 

 

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If your return is approved, your refund will be processed to your original payment method.

Refund processing:

· We will issue refunds within 2–3 business days after approval;

· Your bank or PayPal may require an additional 3–8 business days to complete processing.

Actual refund arrival times may vary depending on your payment provider.

 

 

Delayed or Missing Refunds

If you have not received your refund:

1. Check your PayPal account or bank account again;

2. Contact your payment provider to confirm processing times;

3. If you still have not received your refund, please contact us:

Email: wristootd@gmail.com

 

 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout, including:

· Full name;

· Complete shipping address;

· Correct contact information.

wristootd is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete information provided by the customer.

Additional shipping fees may apply for reshipment.

 

 

Exchange Policy

We only offer exchanges for:

· Damaged items;

· Incorrect items received;

· Confirmed product defects.

To request an exchange, please contact us:

Email: wristootd@gmail.com

Please include:

· Order number;

· Photos of the item;

· Description of the issue.

We will review your request and provide further instructions.

 

 

Contact Us

If you have any questions regarding our Return, Refund & Exchange Policy, please contact us:

Brand: wristootd

Website: wristootd.com

Email: wristootd@gmail.com

We are committed to providing excellent customer service and helping resolve any concerns.